Home Automation Installation Across the Washington, DC Metro Area

 
 
 
 
 
 
 
  
 
 
 
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 Marshall Curtis 
 
 
 
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Absolutely love my new home theater setup from Transcend Home Theater. The VIVIDSTORM floor rising screen is the perfect addition — it disappears when not in use and transforms the room into a real cinema with just one touch. The installation was clean and professional, and the final result exceeded my expectations. A beautiful combination of technology, design, and entertainment.
  
 
  
 
 
 
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 Vik Arya 
 
 
 
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I hired Dan to install a pre-existing program on a URC Total Control device as well as on my iPad and purchased a handheld remote from him. On Tuesday, January 21st, I made it clear that I would only purchase the $800 remote if it would be fully functional before Saturday, January 25th. Within 15 minutes, Dan sent me an invoice, which I accepted. I also asked about programming costs, and Dan assured me, “There is no special programming. It will layout like your handheld. If you want a special layout, then there will be a charge. But normally, if we change one, it changes them all. It would just be incorporated into our work.” Since I already had the software installed on my iPad, Dan would simply transfer the same configuration to the new remote—no additional programming required. The next day, I called Dan to ask when he would deliver the remote and transfer my configuration. To my surprise, he admitted he didn’t know when the remote would arrive—clearly ignoring my condition that it had to be functional before Saturday. On Friday, January 24th, Dan came to my home to enter a TV code needed for my iPad’s software and set up the same configuration on a loaner remote (which I didn’t need since my iPad already had the software). I gave Dan access to my network and the existing hardware, which is needed to make the software work. He didn’t do any special programming but still charged me $360 for two hours of work—without a clear explanation of why it took that long. Entering a new TV code into the software takes no more than 15 minutes and that would have made the software function but would not have put some extra cash in Dan’ pocket. By Sunday, January 26th, I realized my budget could no longer accommodate the $800 remote and requested to cancel the order. Dan then informed me of a 15% restocking fee—which he had never disclosed before the purchase, nor was it mentioned on the invoice. He falsely claimed this was an “industry standard” and insisted I was responsible for his costs because I had “changed the deal.” After multiple email exchanges, he finally agreed to refund the full amount on January 28th and in an email said, “We will not be working together again.” Then, on January 31st, the remote control software on my iPad— which had worked flawlessly for over a year—suddenly stopped working. I spent nearly an hour troubleshooting before realizing that Dan still had access to my configuration and my home network credentials. Installers have the option to remotely access devices like the one I have. Just two days after refunding me, my software mysteriously failed. Coincidence? Highly unlikely. Dan deliberately sabotaged my device after charging me $360 for his so-called “work.” Dan Liberman is unethical and unprofessional. I strongly advise against hiring him to avoid the costly mistake I made.
  
 
  
 
 
 
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 Elliott O'donovan 
 
 
 
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I hired Transcend Home Theater Solutions, a family-run business with over 20 years of experience, to install an ultra-short-throw projector from the ceiling and a remote-controlled 150-inch projector screen. Dan, the owner, showed incredible attention to detail and maintained the highest standards throughout the job. Their expertise and dedication truly made a difference. If you’re looking to enhance your home theater setup, I highly recommend them!
  
 
  
 
 
 
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 Aaron Blake 
 
 
 
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These guys talked me through a simple solution to a problem even though they knew I could just buy the part somewhere else. Very patient. Also worth noting: I contacted several others, and nobody pointed to this quick fix. I am very impressed with these guys, and they deserve your business.
  
 
  
 
 
 
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 E T 
 
 
 
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I hired Transcend for a modernization of my home wifi network, requiring both in and outdoor access points, network switches, cable runs, system integrations (Sonos, Fios cable), and router upgrades. Dan was knowledgable, fair, on-time, attentive and patient with my frequent questions and interjections. An experienced network engineer did a final tweaking of the system to ensure reliability, firmware upgrades and WAP optimization. The bottom line is everything works as I hoped.  I am very satisfied with Transcend and would recommend without reservation.
  
 
  
 
 
 
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 Linda Sengupta 
 
 
 
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Dan from Transcend Home Theater saved the day! We have a complicated home theater system that usually just works with the iPad controller but unfortunately I mechanically turned off some components the other day and it disconnected it from the easy, automated system. The company that installed it and whom I normally call when things aren’t working, was not answering phone calls or text messages.  I looked for other AV companies in my local Nextdoor and found Transcend Home Theater. I called Dan and he immediately answered, and started walking me through the process of rebooting/ restarting the system to restore the automated connection. When things were still a little unclear on my part, we FaceTimed so Dan could see my equipment. He was immediately familiar with every single component and even knew what program I was using just by the Home Screen appearance. He is extremely knowledgeable and walked me through the process and in less than 4 minutes my system was back up and running. I could have been there for hours and still not have gotten it. I have ZERO technical skills and Dan’s patience and expertise had it up and running quickly. I can’t say enough good things about him and Transcend Home Theater.  These days it’s rare to find a company that has quick, knowledgeable and reliable service. They are now the only AV / Home Theater company I will be calling from now on. Thank you Dan!
  
 
  
 
 
 
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 Michael Templeman 
 
 
 
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Dan and his team knows top-end A/V and will work with a customer to ensure they get the best set-up for their needs.  I would use Dan again for other projects (e.g. home automation, internet set-ups, etc), and I highly recommend them for anyone considering a custom home theatre project, based on my experience.
  
 
  
 
 
 
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 John S 
 
 
 
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Short version - Dan and Transcend Home Theater are great. Do yourself a favor and reach out to them to discuss your project before hiring another company. Long version - Contacted Dan at Transcend Home Theater in November 2021 about an upgrade to my existing 13 year old home theater setup. Dan came to my home, measured the room, reviewed the technology and equipment currently in place, what could be added/replaced, and offered several suggestions that would work for any price range. Rather than try to upsell me, Dan gave thoughtful advice about where to invest additional dollars and where to rely on existing equipment. Dan is exceptionally knowledgeable about acoustics and can offer great insights. We decided on upgrading the home theater projector to 4k, new screen, upgraded receiver, Savant remote system, adding additional in-wall and in-ceiling speakers, and adding 4 subwoofers. Some additional networking was required as well so that all the equipment could communicate. Once we decided on equipment, Dan placed orders only to find that a few of the choices (receiver and projector) were unavailable due to supply chain issues. Dan was quick to research and offer alternatives including recommendations of where it made sense to spend either more or less money on alternatives. Dan made sure to reach out to his suppliers so that he could provide me with realistic timeframes re: potential equipment delays before we made decisions. When all equipment arrived, Dan and his team professionally installed everything over a few days. After the work was complete, a few issues popped up where hardware wasn't working quite right (remote connectivity issues, audio/video out of synch, etc.). Every single time I reached out to Dan with a question or issue, Dan sent his team to address it. Dan worked with Yamaha, Savant, and other manufacturers to fix bugs that arose. Dan wasn't satisfied until the system worked flawlessly. His goal wasn't to satisfy me, but to make sure the system worked perfectly. The unexpected extra effort and trips to my house no doubt cost Dan and Transcend money that he didn't expect to spend, but it felt to me that getting it right was what mattered to Dan. In sum, I'm very happy with both the new/upgraded home theater system Transcend Home Theater installed in my home and with the level of service Transcend Home Theater provided along the way. Dan made great recommendations and went above and beyond to ensure everything worked exactly right - down to the smallest detail. If you are in the DC area and considering a home theater project, do yourself a favor and at least talk to Transcend Home Theater before hiring anyone else.
  
 
  
 
 
 
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 Ben Call 
 
 
 
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Our home has a router located in the basement, which caused the rest of our house to have poor wifi. Dan helped us set up multiple access points, along with POE Injectors. Our home now has incredible wifi on all levels. Thank you so much to Dan and his team!
  
 
  
 
 
 
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 Andrew Fraser 
 
 
 
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I reached out to a few companies about upgrading my home's networking (new cable runs, wireless access points, and new router+switch). When it was built, the builders initially did run Cat6 ethernet cable throughout the home (poorly done and not really done to standard). When Dan came through to look at the house, he was very quick to identify many of the issues that we were having in our house. He was able to intelligently talk about what we needed to do and was great to work with. He came back quickly with a reasonable estimate, and had no problem with talking me through questions I had about costs for labor and equipment. His crew was able to come out a few days after we signed our work contract. The only ding I have is that they initially estimated 2-3 days of work and it ended up taking about 9-10 days. I'm still rating a 5-star, because I think a lot of this was not their fault (builders insulated previously used cable holes, misaligned walls, and one of their crew ended up getting very sick and being hospitalized--luckily he is now doing much better!). They were honestly great in trying to deliver a great product/service even when facing some difficult wire fishing tasks. And when needed, we found a successful solution/pivot. At the end of the day, the final product was great. The crew was on-time every day, very respectful and communicative, and really made a point to do things the right way. I would definitely use them again for future home networking/wiring work.